Blazing the trail of telecommunications competition mapped out by Congress in the 1996 Telecommunications Act, Cox has been faced with the challenge of rapidly evolving into a full-service provider of advanced video, voice, and data services for homes and business. Expanding executive and organizational capacity to support its growth and realizing a successful competitive position has been a central tenet for Cox.
Avastone Consulting has supported the Cox executive development process since 1994 with high-level design, facilitation, and process delivery. Cox engages in a continuous series of 12-month executive development cycles, each of which includes multiple high impact components.
Avastone is involved in both kick-off and capstone closing sessions within the cycle. Specific supporting elements that have been utilized in their development include: Dimensions of Leadership, Rubicon Simulation, Master Management, and a combination of the Everglades and Film Festival simulations.
Avastone Consulting also has provided Cox with individualized coaching and executive transition services, as well as targeted team development interventions in key areas of the business. The investment in their executives and employees has gone far in positioning them as a top performer in their many markets. Cox’s employees are widely regarded as among the best in the cable industry, having earned the company extensive recognition as a leader in customer care.